Privacy Policy

1. Who we are

Melon Advertising operates Melon ERP, including its website, authorized web workspace, Android application, and connected customer communication inbox. This policy explains how we handle personal information when you use those services or communicate with us through WhatsApp, Instagram, Facebook Messenger, email, or other connected channels.

2. Information we collect

Depending on how you interact with us, we may process:

• Business contact details such as name, company, job title, phone number, WhatsApp number, email address, and social-media profile information supplied by Meta.
• Messages, attachments, and other content you send through connected communication channels.
• Customer, lead, quotation, invoice, payment, project, and delivery information needed to provide our services and manage our business relationship.
• Authorized employee account details, access permissions, audit records, attendance activity, and business-workspace activity.
• Technical information required to operate the services, such as device details, session information, push-notification tokens, security logs, and error diagnostics.

3. How we use information

We use information to communicate with you, respond to requests, prepare and deliver quotations or services, manage customer relationships, process legitimate business records, operate authorized employee access, protect the security of our systems, and comply with applicable legal, accounting, and tax obligations.

4. Connected messaging channels

When you contact us through WhatsApp, Instagram, or Facebook Messenger, we receive the information made available through that platform and use it to manage the conversation. We do not sell personal information. Your use of those platforms is also governed by their own privacy terms and settings.

5. Sharing and service providers

We share information only where necessary to operate our services, complete a requested business activity, comply with law, protect our rights, or work with trusted providers such as hosting, storage, email, authentication, mobile-notification, payment, and messaging-platform providers. These providers may process information only for the services they provide to us.

6. Retention and security

We retain information for as long as needed for the purposes described here, including legitimate business, legal, accounting, dispute-resolution, and security requirements. We use access controls, encrypted connections, audit trails, and other reasonable safeguards designed to protect information. No internet or storage system can be guaranteed completely secure.

7. Your choices and rights

You may request access, correction, or deletion of personal information we hold about you, subject to legal and operational retention requirements. You can also stop receiving communications by contacting us or using the controls offered by the channel through which you receive them.

8. Changes to this policy

We may update this policy when our services, legal requirements, or data practices change. The latest version will always be posted at this address with its updated date.